Website & SMS Terms and Conditions

0970105 B.C. Ltd. doing business as White Star Limo | Effective August 3, 2026

These Terms and Conditions govern use of the White Star Limo website, electronic communications, White Star Concierge, and the White Star customer-care SMS program. Transportation bookings and services are also subject to the applicable quote, reservation confirmation, cancellation terms, and White Star transportation policies.

By using our website or communicating with White Star Limo through an electronic channel, you agree to these Terms and Conditions. If you do not agree, please do not use the website or SMS program.

1. Business Identity

2. Website Information

  • Website content is provided for general information and may be changed without notice.

  • We make reasonable efforts to keep information current, but vehicle availability, service areas, rates, schedules, travel times, and third-party availability may change.

  • Website content does not constitute a confirmed reservation, guarantee of availability, or binding quote.

3. Quotes and Reservations

  • A quote is based on the information supplied and is valid only for the period stated.

  • A reservation is confirmed only after White Star accepts the booking and receives any required deposit, payment, or credit-card authorization.

  • Pricing may change if routing, duration, stops, passenger count, luggage, vehicle requirements, service dates, waiting time, taxes, fees, or third-party costs change.

  • Customers are responsible for providing complete and accurate trip, contact, passenger, and payment information.

4. Transportation Policies

  • Transportation services are governed by the applicable booking confirmation and White Star's published transportation policies at www.whitestarlimo.ca/policies.

  • Where these website terms conflict with a specific written quote or reservation confirmation, the specific booking terms govern that reservation.

  • Customers and passengers must comply with applicable law, chauffeur instructions, safety requirements, capacity limits, and White Star rules concerning conduct, smoking, alcohol, food, damage, cleaning, and prohibited items.

5. White Star Concierge

  • White Star may use an AI-enabled concierge to answer calls, provide general information, collect trip details, begin quote or reservation intake, identify urgent matters, and arrange personal follow-up.

  • The concierge may produce automated responses, transcripts, summaries, or suggested actions.

  • AI-generated information may occasionally be incomplete or inaccurate. Rates, availability, vehicle assignments, policies, and booking changes are valid only when confirmed by White Star.

  • Customers may request human assistance or personal follow-up at any time.

  • Calls may be recorded or transcribed where permitted by law and after any notice required by applicable law.

6. White Star Concierge SMS Program

  • Program name: White Star Concierge SMS.

  • Program purpose: conversational and transactional customer-care messaging related to transportation inquiries and reservations.

  • Opt-in: customers may verbally agree during a telephone call, request a text message, reply to an existing conversation, or otherwise provide clear and voluntary consent to receive service-related messages from White Star.

  • Message types may include quote follow-up, requests for contact or trip details, reservation confirmations, flight details, pickup instructions, chauffeur information, schedule changes, and service updates.

  • Message frequency varies according to the inquiry or reservation.

  • Message and data rates may apply.

  • Reply STOP to opt out. You may receive one final message confirming the opt-out.

  • Reply HELP for assistance, telephone 778-363-3333, or email info@whitestarlimo.ca.

  • Consent to receive SMS messages is voluntary and is not a condition of purchasing transportation services.

  • Opting out of SMS does not cancel a reservation or prevent White Star from contacting you through another appropriate method where necessary to provide a requested service.

  • Wireless carriers are not liable for delayed or undelivered messages.

  • This customer-care program is not used for unsolicited promotional messaging. Separate consent would be required for any marketing SMS program.

  • Mobile telephone numbers, messaging consent, and SMS opt-in information will not be sold, rented, shared, or transferred to third parties or affiliates for their marketing or promotional purposes.

7. Acceptable Website Use

  • You may use the website only for lawful purposes.

  • You must not disrupt the website, gain unauthorized access, introduce malicious code, scrape content at unreasonable volume, impersonate another person, submit fraudulent requests, or misuse communication systems.

  • White Star may restrict access or take appropriate action where misuse is suspected.

8. Intellectual Property

  • Website text, branding, logos, photographs, graphics, layout, and other content are owned by or licensed to White Star unless otherwise stated.

  • You may view and print reasonable portions for personal, non-commercial use.

  • Content may not be reproduced, republished, sold, modified, or used commercially without prior written permission.

9. Third-Party Services and Links

  • The website may link to or rely upon third-party booking, payment, analytics, communication, mapping, social-media, or other services.

  • White Star is not responsible for third-party content, availability, security, or privacy practices.

  • Use of third-party services may be subject to separate terms and policies.

10. Privacy

  • Personal information is handled in accordance with White Star's Privacy Policy at www.whitestarlimo.ca/privacy-policy.

  • By providing information, you represent that you are authorized to provide it and that it is accurate to the best of your knowledge.

11. Disclaimers

  • The website and electronic communication channels are provided on an "as available" basis.

  • To the extent permitted by law, White Star disclaims warranties not expressly stated in a confirmed booking agreement.

  • Website forms, email, AI, and SMS are not emergency channels. In an immediate emergency, contact the appropriate emergency service.

12. Limitation of Liability

  • To the extent permitted by law, White Star is not liable for indirect, incidental, special, consequential, or punitive losses arising solely from website use, electronic communications, telecommunications failures, third-party systems, or reliance on unconfirmed information.

  • Nothing in these terms excludes liability that cannot legally be excluded.

  • Liability relating to an actual transportation service is governed by the applicable booking agreement, transportation policies, and law.

13. Governing Law

  • These Terms and Conditions are governed by the laws of British Columbia and the applicable laws of Canada.

  • Subject to mandatory consumer-protection requirements, disputes concerning these website terms will be determined by the courts of British Columbia.

14. Changes to These Terms

  • White Star may update these Terms and Conditions from time to time.

  • The revised version will be posted on the website with an updated effective date.

15. Contact

0970105 B.C. Ltd. doing business as White Star Limo

Kelowna, British Columbia, Canada

Email: info@whitestarlimo.ca

Telephone: 778-363-3333

Website: www.whitestarlimo.ca