Privacy Policy

0970105 B.C. Ltd. doing business as White Star Limo | Effective August 3, 2026

White Star Limo respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how 0970105 B.C. Ltd., doing business as White Star Limo ("White Star," "we," "us," or "our"), collects, uses, discloses, protects, and retains personal information when you visit our website, contact us, request a quote, make or manage a reservation, communicate with White Star Concierge, or use our transportation services.

This policy is intended to reflect applicable Canadian private-sector privacy requirements, including British Columbia's Personal Information Protection Act, where applicable.

1. Information We Collect

  • Contact information, including your name, telephone number, email address, billing address, and preferred communication method.

  • Trip and reservation information, including dates, times, passenger count, pickup and drop-off locations, flight details, luggage, accessibility needs, itinerary, preferred vehicle, and special requests.

  • Information supplied through website forms, telephone calls, voicemail, email, SMS, quote requests, and customer-service communications.

  • Payment and transaction information needed to process deposits, balances, refunds, or other authorized charges.

  • Feedback, reviews, complaints, incident details, and correspondence relating to our services.

  • Website and device information such as IP address, browser type, referring page, pages viewed, timestamps, cookies, analytics identifiers, and approximate location inferred from an IP address.

2. White Star Concierge and Telephone Communications

  • Incoming calls may be answered or assisted by White Star Concierge, an AI-enabled customer-service system.

  • Calls may be recorded, transcribed, summarized, or analyzed for customer service, booking intake, quality assurance, training, security, and dispute resolution, where permitted by law and after any notice required by applicable law.

  • White Star Concierge may collect the same information that a staff member would normally request to prepare a quote, begin or update a reservation, answer a question, or arrange follow-up.

  • You may request human assistance or personal follow-up at any time.

  • We collect, use, and disclose personal information with consent, except where applicable law permits or requires otherwise.

  • Consent may be express or implied depending on the sensitivity of the information and the circumstances.

  • You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice.

  • Withdrawing consent may limit our ability to provide a quote, complete a reservation, process payment, or communicate information required to deliver the requested service.

3. How We Use Personal Information

  • Respond to inquiries and prepare transportation quotes.

  • Create, confirm, manage, modify, and complete reservations.

  • Coordinate chauffeurs, vehicles, transportation affiliates, hotels, wineries, airports, venues, medical assistance coordinators, event organizers, and other parties involved in the requested service.

  • Monitor flights and communicate pickup instructions, chauffeur details, itinerary changes, delays, and service updates.

  • Process deposits, balances, refunds, cancellations, additional time, cleaning charges, damage charges, and other authorized amounts.

  • Provide customer service through telephone, email, SMS, website forms, and White Star Concierge.

  • Maintain operational, accounting, taxation, insurance, safety, licensing, regulatory, and legal records.

  • Prevent fraud, misuse, security incidents, and unlawful activity.

  • Improve our website, customer communications, advertising, services, and internal operations.

  • Comply with legal, regulatory, court, insurance, and law-enforcement requirements.

4. Consent

  • We collect, use, and disclose personal information with consent, except where applicable law permits or requires otherwise.

  • Consent may be express or implied depending on the sensitivity of the information and the circumstances.

  • You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice.

  • Withdrawing consent may limit our ability to provide a quote, complete a reservation, process payment, or communicate information required to deliver the requested service.

5. SMS and Mobile Messaging Privacy

  • White Star sends conversational and transactional customer-care text messages only when a customer has requested or clearly agreed to receive them, including by providing verbal consent during a telephone call.

  • Messages may request or confirm contact and booking information or provide quote follow-up, reservation confirmations, flight information, pickup instructions, chauffeur details, schedule changes, and service updates.

  • Message frequency varies according to the inquiry or reservation. Message and data rates may apply.

  • You may reply STOP to opt out of further SMS messages and HELP for assistance.

  • Consent to receive SMS messages is voluntary and is not a condition of purchasing transportation services.

  • White Star does not sell or rent mobile telephone numbers, messaging consent, or SMS opt-in information.

  • We do not share, sell, rent, or otherwise provide mobile telephone numbers or messaging consent information to third parties or affiliates for their marketing or promotional purposes.

  • Service providers may process messaging data only as necessary to deliver communications on White Star's behalf and under appropriate confidentiality and data-protection restrictions.

6. When We Disclose Information

  • Chauffeurs, employees, contractors, dispatch personnel, and transportation affiliates who require the information to provide the requested service.

  • Technology, communications, website, hosting, analytics, reservation, payment, accounting, and security providers that process information on our behalf.

  • Hotels, airports, wineries, venues, travel planners, medical assistance coordinators, event organizers, or other parties where disclosure is reasonably necessary to coordinate the requested service.

  • Insurers, professional advisers, regulators, courts, law enforcement, or government authorities where permitted or required by law.

  • A purchaser, successor, lender, or adviser in connection with a proposed or completed business transaction, subject to appropriate confidentiality and legal requirements.

7. Service Providers and Cross-Border Processing

  • Some service providers may store or process information outside British Columbia or Canada, including in the United States.

  • Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.

  • We use reasonable contractual, technical, and organizational measures intended to require service providers to protect personal information and use it only for authorized purposes.

8. Payment Information

  • Payment information may be collected by telephone or through approved payment and reservation systems to process deposits, balances, refunds, or other authorized charges.

  • Payment-card information is processed using third-party payment or reservation service providers. We limit access to payment information and retain it only as operationally and legally necessary.

  • Do not send complete payment-card details through ordinary email or SMS unless White Star has specifically provided an approved method and instructed you to do so.

9. Cookies, Analytics, and Advertising

  • Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, measure traffic, understand visitor behaviour, prevent abuse, and assess advertising performance.

  • Third-party analytics and advertising providers may receive device and usage information in accordance with their own privacy practices.

  • You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

10. Retention

  • We retain personal information only as long as reasonably required for the purposes described in this policy, including service delivery, accounting, taxation, insurance, dispute resolution, safety, legal compliance, and legitimate business records.

  • Retention periods vary according to the type of information and applicable requirements.

  • When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

11. Safeguards

  • We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

  • No electronic system or transmission method is completely secure. We cannot guarantee absolute security, but we take reasonable steps to reduce the risk of unauthorized access, use, disclosure, alteration, loss, or destruction.

12. Access and Correction

  • You may request access to personal information in our custody or control and ask that inaccurate information be corrected, subject to legal exceptions.

  • We may need to verify your identity before responding.

  • Requests should be directed to the Privacy Contact listed below.

13. Information About Minors

  • Our website and services are not directed to children for independent booking.

  • A parent, guardian, school, event organizer, or other responsible adult may provide information about a minor when arranging transportation.

  • We collect only the information reasonably required to provide and safely coordinate the requested service.

14. External Links

  • Our website may contain links to third-party websites. White Star is not responsible for the content, security, or privacy practices of those websites.

15. Changes to This Policy

  • We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

  • Material changes may also be communicated through the website or another reasonable method.

16. Contact Us

Privacy Contact: Colin Brad Creed, Director

0970105 B.C. Ltd. doing business as White Star Limo

Kelowna, British Columbia, Canada

Email: info@whitestarlimo.ca

Telephone: 778-363-3333

Website: www.whitestarlimo.ca